About IFF

IFF is an award-winning social and market research agency, which sits at the summit of UK public policy and social research, conducting many of the largest and highest profile studies in the sector. Because no two projects are the same, our experienced team provide tailor-made research solutions, adapting our approach to issues and audiences. Meaning the research we deliver is tailored to each client’s specific needs.

As a full-service agency, we offer a full suite of research and evaluation services, including data collection, data analysis and reporting, covering quantitative and qualitative methodologies. We have a range of expertise across our key sectors which are: Business & Enterprise; Education, Energy & Environment; Financial Services; Higher Education; Housing; Learning & Skills; Regulation; and Work, Welfare & Wellbeing

We currently employ a team of 135 employees, working from our London office or remotely, as well as a growing number of remote workers in our interviewing services team.

We’re looking to recruit an experienced Senior Research Manager to join our growing research team.

About the Role

Our work addresses complex social change, shapes policy and creates impact for our clients. As a Senior Research Manager (SRM) you’ll work across 2-3 of our key sectors and take the lead role on some of our most complex, high-profile studies. You’ll manage a team of Research Managers and Executives and oversee timescales and budgets. You’ll lead on all research outputs and client liaison, offering valuable advice to clients at all stages of the project.

Working alongside our Directors you will contribute to proposals, attend new business pitches and work with the senior team to develop and build on success within your sectors.

A key part of this role is to develop the skills of your project teams through mentoring and training as well as to collaborate with our L&D Director and others to help design and deliver training to the wider research team.



  • Design high quality questionnaires and guides.
  • Conduct qualitative interviews, actively listening and probing appropriately.
  • Conduct focus groups and workshops confidently and intelligently.
  • Have overall responsibility for signing off specifications and data outputs
  • Draw out key findings and make clear and insightful recommendations based on data collected.
  • Produce insightful, in-depth and publishable reports.
  • Produce thoughtful, creative and impactful presentations and deliver these to clients.

Project Management

  • Lead the efficient running of multiple projects through effective planning and prioritisation.
  • Supervise and delegate to project teams confidently, clearly and effectively.
  • Review RM, SRE and RE outputs to ensure accuracy and to feedback improvements.
  • Manage project finances effectively
  • Keep project Directors updated with project progress, and any problems arising.
  • Lead project meetings.

Client/Business Development

  • Be the first point of contact for the client, proactively ensuring that clients are kept up to date.
  • Develop and maintain a professional relationship with clients, anticipating their needs and concerns.
  • Contribute to the writing of clear and compelling client pitches and proposals.
  • Attend pitches and make thoughtful contributions.


  • Work positively and flexibly within project teams, to get the best out of all and foster / promote a healthy team spirit.
  • Proactively provide support for other members of your team.
  • Work effectively, and in partnership, with other departments and suppliers.
  • Identify skill gaps and coordinate required training for team members, liaising with L&D director to identify training needs and delivery solutions

About you

You may have worked for research agencies, consultancies, government departments or non-profit organisations, you might already be working at a senior level and looking to make more impact, or you’ll be ready to step into this level of responsibility. Either way, you should have in-depth policy knowledge in one or several of our key sectors. Experience and proficiency in mixed methods research would be ideal, however if you are stronger with either quant or qual methodologies that’s also fine.

You must have great communication skills, both written and verbal, and should be a strong leader with an approachable and collaborative style. You should have demonstrable experience managing a team and be able to manage several projects concurrently, work under pressure and react positively as requirements change.

We want our teams to bring new ideas on how to continue delivering to the highest quality and how to most efficiently and effectively manage the department and you’ll therefore play an active role in communicating and rolling out new systems and ways of working to the research teams. This is an opportunity to join a business that values input from all its staff and as an SRM you’ll be expected to apply your skills and build on the success of IFF, as we say in one of our core values, we want you to “Make a difference”.

We’re a person-centered business and offer 28 days holiday plus bank holidays, private healthcare options, flexible working, wellbeing support and social events among other benefits.

Training and Development

At IFF we believe in developing our people and offer a range of learning & development options. Our dedicated Learning & Development Manager helps to facilitate a timetable of opportunities throughout the year ensuring there are a wide variety of courses for all.

There is a real focus here on development and you’ll be encouraged to build on your career through training opportunities as well as developing others by active participation in training sessions, grad recruitment and delivering training.

You’ll be expected to identify skills gaps in the team and help people to develop as well as bringing new ideas to IFF to build on our expertise, you’ll also keep abreast of new developments and trends within our sectors and the research industry more widely.

We expect our senior team to utilise their professional expertise and fully understand relevant policies as well as keep up to date with industry developments via blogs and conferences etc.

In 2020 our training was accredited by the Market Research Society (MRS), and we are now proud to be delivering industry accredited learning to our team.

If you’re interested in applying to this role, please send your CV to jo.webb@iffresearch.com