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  • Illuminating the Financial Services sector

    Providing actionable insight to support company’s bottom line.

Financial Services Research

IFF’s expert financial services research team understand your market and can design the most effective research solutions, generate actionable findings and deliver credible recommendations which engage even the most senior stakeholders.

Our grasp of the regulatory and commercial requirements facing your businesses brings real value and our focus is always on optimising the business benefits from your research. We have worked with a range of financial services clients, conducting projects with both consumer and business audiences.

We bring particular expertise in researching hard to reach audiences (e.g. financial advisers, wealth managers, C-Suites) and a proven track record in:

  • Customer journey, customer experience and customer satisfaction research
  • New product development
  • Testing communications, including campaigns and financial product literature
  • User testing of online services and apps
  • Behavioural insight studies

Large agency resources – small agency response

We take a client focused, hands-on approach with each project always being assigned both a lead and supporting Director to ensure upmost quality is delivered. With 40+ research staff and an in-house data collection team, we are flexible enough to meet your timings and evolving needs. We offer a range of qualitative and quantitative solutions, from traditional methods to more innovative approaches, and will always recommend the most appropriate methodology to meet your requirements.

Access IFF’s Financial Services insight portal

Find out more about the work we have been doing in the Financial Services sector by accessing our ‘Bright Ideas’ knowledge portal where you can download exclusive papers, sector-specific blogs and watch our latest webinars.

Access IFF’s ‘Bright Ideas’ Insight Portal

Contact Us

Contact Alistair in our Financial Services team for details of our service.

E: alistair.kuechel@iffresearch.com
T: 020 7250 3035

Alistair_Kuechel

Clients

 
PreviousNext
NFU Mutual logo
AON logo
Travelers logo
Spence Johnson logo
Russell Investment logo
Nest logo

Latest case studies

  • Workplace pension provider: Customer Experience Stakeholder Workshop24th April 2018 -
  • Big Society Capital & Ethex: Understanding the new social investor24th April 2018 -
  • UK workplace pension provider: B2B Customer Experience Tracking24th April 2018 -

Latest News & Blogs

  • customer-effort-social-housingWhat matters most: eliminating effort within social housing11th December 2019 -
  • Real world research with Middlesex UniversityReal-world practicalities of survey research at Middlesex University25th November 2019 -
  • financial capabilityWhy we need to be talking more about financial wellbeing21st November 2019 -

Sectors

Learning & Skills
Higher Education
Employment & Benefits
Regulation
Business & Enterprise
Health & Wellbeing
Financial Services
Professional Services
Housing

Get in touch

IFF Research
5th Floor, St Magnus House
3 Lower Thames Street
London
EC3R 6HD

0207 250 3035
info@iffresearch.com

© Copyright - IFF Research 2019
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