In a crowded Financial Services sector, organisations need to make sure that their products and services meet genuine customer and member needs, and that customer service delights and builds loyalty.
IFF Research’s Financial Services experts develop swift and effective solutions to the problems faced by those in the financial services industry, drawing on our many years of experience in this space.
Our grasp of the regulatory and commercial imperatives facing our clients’ businesses adds real value to our interpretation of the research findings, enabling us to deliver actionable insight. Services we offer include:
- Customer journey, customer experience and customer satisfaction research
- New financial product development
- Testing communications, including campaigns and financial product literature
- Behavioural insight studies
- Delivering evidence of compliance with internal and external regulatory requirements
Due to our extensive work with regulators, IFF has a strong grasp of the regulatory and commercial imperatives that clients face. We cater for their needs with bespoke research solutions.
IFF Research’s agile approach, intellectual rigour and actionable insight can provide an immediate snapshot of market conditions for clients in the Financial Services space.
Contact Alistair in our Financial Services team for details of our service.
T: 020 7250 3035