Kate Roberts

I’m Kate Roberts

Proud Scouser, cat lover and quiz master.

A little bit of what I do

As the Associate Director for the Housing sector here at IFF Research, I am responsible for overseeing and supporting our Client Account Managers in their day to day work with our housing clients. I provide expert housing advice, helping housing providers to find innovative solutions to each new challenge they face. I specialise in stakeholder engagement, strategic consultancy and aligning customer research to regulatory standards.

What I have achieved

I joined IFF in January 2020, taking the brave step of moving from client side to agency side. I spent the previous 12 years working within the social housing sector across the UK for some incredible organisations such as; Peabody, Cobalt & First Choice Homes Oldham. I have had a broad range of roles including being a specialist Antisocial Behaviour Officer, Business Intelligence Analyst, Research and Public Policy Officer and finally as a Customer Insight Manager. During that time, I redesigned antisocial behaviour policies and processes resulting in best practice recognition from the Home Office and Housing Ombudsman. I was also involved in developing consultation responses for the Domestic Abuse Act, the Social Housing Green Paper and the newly redesigned Housemark STAR questions. Since joining IFF I have helped organisations shape their Customer Experience strategies, engaged housing staff in new ways to shape their services creating more efficiency and improving customer satisfaction.