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The heart of the matter: measuring your Customer Trust Score

A recent study suggests trust in government bodies and authorities has flatlined. In this blog, we examine why trust matters in social housing, and why increasing numbers of registered providers are measuring Customer Trust as a key metric.

Realising the value of volunteering

When we were exploring volunteering opportunities a partnership with Future Frontiers helping young people choose their future careers was a natural choice.

Scottish Employer Perspectives Survey: 2019

Results from a high-profile, large-scale survey of employers in Scotland, conducted by IFF Research, are now published.

Solving Research & Policy Problems Creatively

Adaptability, timelords and raising activity levels in an increasingly sedentary population aren’t usually topics you’d associate with one another. However, they were the themes of three presentations given at our recent event

What matters most: eliminating effort within social housing

Everyone’s been there. You contact a company, only to be put on hold – despite being told that your call is important. Or you’re left waiting all day for a package that arrives the following morning.

Why we need to be talking more about financial wellbeing

With 9M people in the UK currently in debt, and 5M having less than £100 in savings its evident that financial wellbeing should be something we’re talking about.

How to undertake a complaints process review in social housing

Recently, we were asked a killer question about undertaking a complaints process review with a view to mapping the customer journey. It’s something we’re being asked to do more frequently with clients, and it’s always really interesting.

Harnessing data to improve graduate outcomes: Working Futures

The final in our series of graduate outcome blogs to support universities’ awareness, understanding and use of labour market data looks at the ‘Working Futures’ series.

Harnessing data to improve graduate outcomes: Planning for Success

In advance of next week’s Westminster Insight Graduate Employability Conference, we wanted to use the latest in our series of graduate outcome blogs to turn attention to a fascinating study that our Higher Education team conducted a few years ago.

Harnessing data to improve graduate outcomes: learning analytics

Our Higher Education team have a long history of harnessing data to improve graduate outcomes.

Harnessing data to improve graduate outcomes: Employer Skills Survey

As we look forward to the Westminster Insight Graduate Employability Conference on 29th October 2019 we are running a new blog series exploring different data sources that universities can use to shed light on the provision that they offer.

Preparing for the Social Housing White Paper

In the first blog of our Social Housing Green Paper series we discussed the five core themes aimed at rebalancing the landlord-tenant relationship. We then explored benchmarking in social housing, highlighting why one size doesn’t fit all.

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