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How to undertake a complaints process review in social housing
Recently, we were asked a killer question about undertaking a complaints process review with a view to mapping the customer journey. It’s something we’re being asked to do more frequently with clients, and it’s always really interesting.
Harnessing data to improve graduate outcomes: Planning for Success
In advance of next week’s Westminster Insight Graduate Employability Conference, we wanted to use the latest in our series of graduate outcome blogs to turn attention to a fascinating study that our Higher Education team conducted a few years ago.