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Don’t forget to look under the bonnet

One of the things that has been borne out of the Grenfell tragedy was the Social Housing White Paper, and most recently, the proposed Tenant Satisfaction Measures (TSMs) from the Regulator of Social Housing. Kate explores the proposed TSMs.

Bucking the trend: Futures evidence how staff engagement is key to improving customer satisfaction

Engaging your staff in customer feedback is pivotal to creating long lasting, effective change. Acutely aware of this, Futures Housing Group adapted their customer feedback in March 21 to engage staff without creating a condescending tone.

Social housing: The impact of external trends on customer satisfaction

Understanding and interpreting what your customer satisfaction scores are saying can be challenging at the best of times in social housing.

Using Graduate Index to better prepare graduates for the working world

Graduate Index is a tool which measures graduate success across seven different social and personal measures to give a broader picture of what graduates go on to achieve.

Discussing best practice in resident engagement

Customer engagement can mean different things to different people within social housing. To understand how to effectively deliver meaningful customer engagement within housing, providers should start by evaluating this from a strategic level.

Beginning our journey to net zero

Our team attended a sustainability summit delivered by SUSTx to help UK organisations on the road to net zero. Topics such as energy, transportation, procurement and circularity were discussed, with a focus on supporting change.

Bringing housing providers together to discuss the TSMs

We hosted a shared practice web session, bringing together 27 housing practitioners, representing more than 20 different housing providers from across the UK, to discuss the Regulator of Social Housing’s proposed TSMs.

Discussing the implications of the proposed tenant satisfaction measures

Following the launch of the consultation for the proposed TSMs by the Regulator of Social Housing just before Christmas, housing providers have been discussing and reviewing the proposal to get a clear sense of what the Regulator is suggesting.

Building knowledge of women’s lived experience of gambling and gambling harms across Great Britain

From receiving scratch-cards as birthday gifts, to social betting at races and casinos, gambling, is seen by many in our society as part of everyday life. Some people, however, experience negative consequences from gambling.

Comparing LEO data with Graduate Index

The Longitudinal Educational Outcomes (LEO) is an important dataset within higher education. But, the concern with viewing it in isolation is that it is only one indicator of graduate success.

Tenant satisfaction measures: our reflections on the proposed new measures

The Regulator of Social Housing in England launched their proposed tenant satisfaction measures (TSMs) for consultation on 9th December. These measures are in light of the proposals set out in the Social Housing White Paper launched in November 2020.

Where there’s #iwill, there’s a way: Early learnings from IFF’s Evaluation of the Co-op Foundation #iwill Fund

#iwill is a national campaign to promote social action among young people, set up by the Department for Digital, Culture, Media and Sport (DCMS) and the National Lottery Community Fund.

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