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Our net zero pledge – the story so far

Some of you may recall that IFF signed up to the Market Research Society’s Net Zero Pledge back in November 2021, committing ourselves to net zero emissions by 2026. What have we been up to since then, I hear you ask? Quite a lot actually!

Apprenticeship Evaluation 2021 results published

Satisfaction with apprenticeships remains high, found a recently published DfE study. Conducted by IFF Research, the Apprenticeship Evaluation 2021 explores the views of experiences of learners and employers involved in apprenticeships.

From Telephone Interviewer to Marketing Assistant: My journey at IFF

Three years of university, got the degree, did the graduation ceremony. Question is, what’s next?

How can we support social housing customers through the cost-of-living crisis?

With the cost-of-living crisis on everyone’s mind at the moment, it’s little surprise that it was the focus of Housing Quality Network’s (HQN) recent annual conference, which discussed how we got to where we are now.

Scottish Employers’ Perspectives of the labour market in 2021: Scottish Government publishes our research

Research conducted by IFF Research on behalf of Scottish Government has today been published as Official Statistics. The research found that just over half of employers had a full or part-time vacancy over the past 12 months.

Climate Change in Education: time to get to work

Last month the Department for Education (DfE) published its Sustainability and Climate Change policy paper outlining a vision that the UK education system becomes the “world-leading education sector in sustainability and climate change by 2030”.

Social housing stigma: The uncomfortable truth

It’s clear that the media and the government’s drive towards home ownership exacerbates stereotypes. However, the ways in which the social housing sector also perpetuates social housing stigma requires a deeper dive.

DfE’s higher education policy reform – a quick temperature check

The DfE’s higher education policy reform consultation closed on May 6th, and whilst the sector eagerly awaits its outcomes, we thought we’d provide a quick temperature check on the responses given by mission groups and sector bodies so far.

Don’t forget to look under the bonnet

One of the things that has been borne out of the Grenfell tragedy was the Social Housing White Paper, and most recently, the proposed Tenant Satisfaction Measures (TSMs) from the Regulator of Social Housing. Kate explores the proposed TSMs.

Bucking the trend: Futures evidence how staff engagement is key to improving customer satisfaction

Engaging your staff in customer feedback is pivotal to creating long lasting, effective change. Acutely aware of this, Futures Housing Group adapted their customer feedback in March 21 to engage staff without creating a condescending tone.

Social housing: The impact of external trends on customer satisfaction

Understanding and interpreting what your customer satisfaction scores are saying can be challenging at the best of times in social housing.

Using Graduate Index to better prepare graduates for the working world

Graduate Index is a tool which measures graduate success across seven different social and personal measures to give a broader picture of what graduates go on to achieve.

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