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Measuring return on investment in housing research

Organisations conduct research to support, measure and achieve objectives. But, in a climate where housing providers are expected to deliver more for less, how can you tell that your research programme is delivering return on investment?

Research findings on the impact of the COVID pandemic on UK business

The announcement on Tuesday that the Government’s furloughing scheme will be extended until October will have been welcome news to many employees and UK business owners.

The impact of the coronavirus on social housing: Part 2

Comments and articles have been circulating on social media over the last week, highlighting the fact that while we’re all in the same storm, we’re not in the same boat.

Customer journey mapping in social housing: See your services through your customers eyes

As we increasingly look to engage with and empower residents, it’s never been more important to see your services through the eyes of your customer.

45% of the UK workforce furloughed amid COVID-19 pandemic

As many as 41% of the UK workforce have already been furloughed, with a further 4% soon to be, suggests a recent large-scale study exploring the impacts of the coronavirus pandemic on UK businesses.

Evaluating processes and impact in social housing

When it comes to new initiatives, like those affecting our communities and neighbourhoods, we need to understand the impact of the changes we are putting into place.

Coronavirus in social housing: sharing solutions

Our research in partnership with CASS, operated by Pay.UK, found that millions of overdraft users are currently sticking with their current account providers, due to misconceptions around switching current account when using an overdraft.

Half of UK businesses very concerned about the impact of Coronavirus

As the UK battles with the outbreak of Covid-19, more than half of businesses (52%) are very concerned about the impact it will have on them, a recent survey by IFF Research has revealed.

Large scale apprenticeship evaluation research for DfE recently published

Reports from two large-scale, high profile IFF research projects into apprenticeships in England have just been published by the Department for Education.

Listening widely: Engaging with geographically dispersed residents

Engaging with customers across a wide geographical area can be difficult for housing providers, and presents its own unique set of challenges.

Adjusting to a new normal: protecting your wellbeing

Following the government’s announcement last night that tighter restrictions are coming into play, life as we know it has and will continue to change. Staying in is the new going out, and Zoom parties are now all the rage.

How can social housing providers tackle stigma?

Social housing stigma isn’t new. Since the term ‘social housing’ was coined in the ‘90s, there have been negative connotations attributed to people living in social housing.

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