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Building online student communities: best practice for effective research

During the pandemic, real-time interaction with students has become a growing priority for universities as needs change more rapidly than ever before. Online research communities represent a great way to address this priority.

BEIS launch research into social housing decarbonisation

We’re excited to announce the launch of a study we’re conducting on behalf of BEIS to understand the decarbonisation of social housing.

Compensating the Covid class

There seems a broad consensus now amongst the general public that the massive disruption to students’ learning due to the pandemic should result in some form of compensation of tuition fees.

A housing hero: The Housing Ombudsman is here to help

We invited The Housing Ombudsman, Richard Blakeway, to join us for a conversation and to answer your questions about the impact of proposed changes.

The university challenge: student retention in a Covid world

Some students face a delayed ‘return’ to university while still expected to pay full tuition fees and rents for accommodation. Some report their mental health to be at the lowest it’s ever been, with access to wellbeing services difficult.

Resident engagement is central to social housing regulation

During our recent In Conversation with… event, special guest Jenny Osbourne, Chief Executive of Tpas highlighted key actions that landlords will need to undertake to meet the new regulatory requirements set out in the social housing white paper.

Your Social Housing White Paper questions – answered by The Regulator

Social housing regulation is coming soon – but when? And what are the implications?

The Social Housing White Paper – what’s changing?

The Social Housing White Paper is here, and we have spent the past month coming to grips with what’s new, what’s changing, what’s staying the same, and what’s missing entirely.

Higher education insight guides: recently published

The higher education sector has faced an unprecedented time of upheaval as a result of the pandemic, impacting on all aspects of university life.

What do graduates do?

We’re excited to see this week’s release of the 2020/21 ‘What do graduates do?’ report from Prospects and AGCAS.

The Social Housing White Paper: Next Steps for Landlords

After an extended wait, the social housing white paper was finally published on 17 November, although it didn’t quite get the fanfare arrival many in social housing were expecting.

How is customer experience (CX) changing in social housing?

Customer experience (CX) strategies are designed to take into account more than just the mechanical process of delivering services to customers. They should consider how each interaction works best for customers.

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