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The university challenge: student retention in a Covid world

Some students face a delayed ‘return’ to university while still expected to pay full tuition fees and rents for accommodation. Some report their mental health to be at the lowest it’s ever been, with access to wellbeing services difficult.

Resident engagement is central to social housing regulation

During our recent In Conversation with… event, special guest Jenny Osbourne, Chief Executive of Tpas highlighted key actions that landlords will need to undertake to meet the new regulatory requirements set out in the social housing white paper.

Your Social Housing White Paper questions – answered by The Regulator

Social housing regulation is coming soon – but when? And what are the implications?

The Social Housing White Paper – what’s changing?

The Social Housing White Paper is here, and we have spent the past month coming to grips with what’s new, what’s changing, what’s staying the same, and what’s missing entirely.

Higher education insight guides: recently published

The higher education sector has faced an unprecedented time of upheaval as a result of the pandemic, impacting on all aspects of university life.

What do graduates do?

We’re excited to see this week’s release of the 2020/21 ‘What do graduates do?’ report from Prospects and AGCAS.

The Social Housing White Paper: Next Steps for Landlords

After an extended wait, the social housing white paper was finally published on 17 November, although it didn’t quite get the fanfare arrival many in social housing were expecting.

How is customer experience (CX) changing in social housing?

Customer experience (CX) strategies are designed to take into account more than just the mechanical process of delivering services to customers. They should consider how each interaction works best for customers.

Getting started with your CX strategy in social housing

With increasing frequency, organisations are focusing on ways to tailor and improve individualised customer experiences. Sometimes, this takes the shape of new KPIs.

How to create great customer experiences in social housing

In recent months, we’ve helped several of our social housing partners improve the experience they provide to their residents, through the co-development of customer experience (CX) strategies with their customers.

Landlords are learning lessons from the Covid-19 lockdowns

The past few months have really heightened the importance of our living arrangements, both in terms of our home and wider neighbourhood.

Employer Skills Survey (ESS) results published

We’re delighted that the results from the Employer Skills Survey (ESS) 2019 have just been published. This is a flagship government survey, investigating the extent, nature and impact of employer skill needs.

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