Browse our case studies
Beyond: A blueprint for customer experience excellence
Beyond Housing were developing a new Customer Experience Blueprint to underpin how it delivers services. To inform it, they were looking to really understand how customers were interacting with them throughout the full lifecycle as a Beyond customer.
Evidence that subject-level TEF can enhance teaching quality, but at what cost to academic staff?
Following the introduction of subject-level TEF in 2017 the Office for Students wanted to measure its performance from their year 2 pilot to enable further development of the framework before a full sector roll out in 2020.
Graduate Outcomes: the UK’s biggest annual social survey
Graduate Outcomes is the largest social survey in the UK, capturing the perspectives and the current status of graduates 15 months after they finish their studies. Running since 2018, IFF supports HESA to collect almost 400,000 responses each year.
An integrated approach to improving educational outcomes for looked after children in Wales
To inform future policy for supporting looked after children in education and improve educational outcomes in Wales the Welsh Government commissioned IFF to conduct interviews with a range of key stakeholders.
Factors influencing the student academic experience following a return to on-campus delivery
IFF Research were commissioned by the University of Hertfordshire to help them better understand the changing academic needs of students in light of an anticipated return to on-campus teaching and learning in September 2021.
Perception is reality: Clanmil’s stakeholder insights help inform future strategy
Listening and learning is essential to understanding how a housing provider is perceived within their community, their sector and amongst peers. Clanmil wanted feedback from stakeholders on how they perform in terms of collaboration, communication, innovation and delivering on their business objectives.
Peabody takes a fresh perspective on resident engagement
To kickstart their resident engagement strategy, Peabody commissioned research to challenge commonly held views about what resident engagement entails and discover how language and engaging with residents in a more ‘human’ manner can change the conversation.
Diving deep: How resident insight informs strategies at LiveWest
Determined to understand more about their residents’ lived experiences, LiveWest commissioned a research project, called Slice of Life, inviting respondents to share their views and circumstances around health, employment, and wellbeing.
Flexible Postgraduate taught provision for different markets: considered change in a changing world
The University of Portsmouth explored innovative and flexible ways to deliver Postgraduate taught (PGT) courses, through a combination of mapping and evaluation analysis and primary research with prospective students and employers.