Browse our case studies

CMA identify competition concerns within investment consultancy and fiduciary management markets

The CMA found competition problems within both the investment consultancy and the fiduciary management markets. In December 2018, the CMA announced a range of reforms to the investment consultancy and fiduciary management sector to deal with its concerns.

FCA find mistrust of pensions and low annuity rates motivates people to fully withdraw their pension pots

We worked with the FCA to explore why people are fully withdrawing given pension pots, how they are doing it, and if they fully understand alternative options. The findings were one of the strands of evidence used to inform the FCA’s Retirement Outcome Review.

Evaluating the impact of British Council’s creative enterprise and entrepreneurship programme in Central Asia

The British Council wanted to better understand the state of the creative industries in the UK, including models of extracurricular enterprise and entrepreneurship education and an overview of the current higher education and economic landscape in six Central Asian and South Caucasus countries.

Peabody increase their understanding of the lived experience of their residents

Peabody needed insight into the lives of their residents and the challenges they face, to help them communicate more effectively with their residents and to allow them to develop tailored services which focus on residents’ needs.

Universal Credit customer journey mapping from Karbon Homes

We worked with Karbon to create interventions to their customer’s needs during difficult times and whilst navigating the complex journey of Universal Credit. Our findings meant they were more informed in way to best help their customers.

Impact on the construction sector of proposed new visa restrictions

CITB needed to better understand the profile of the construction workforce, and the views and experiences of a number of audiences, including non-UK workers. Based on the research findings, CITB have pushed for greater simplicity in the proposed visa system.

Global insight to develop and evolve the University of London’s International Programmes brand

The University of London worked with us to further develop their brand develop the brand and inform the university’s recruitment of overseas students. They needed to understand what brand values they conveyed and why their students chose UoL.

DfE measures impact of Master’s Degree Loan on widening access to postgraduate level study

Following the introduction to the Master’s Loan in 2016/17, DfE wanted to evaluate the Loan against its first year aims to increase take-up of postgraduate study, enable access to Master’s level study and improve the supply of skilled individuals to the UK economy.

Revolutionising trust and transparency at Black Country Housing Group

Keen to build trust and transparency they redeveloped their customer satisfaction programme using stakeholder engagement workshops. The resultant programme has enabled them to increase trust with tenants and enhance engagement with staff, improving service delivery.

One Manchester conducts comprehensive customer census to improve and tailor their services

One Manchester wanted to know their customer’s better so they could tailor their improvements to individual needs. We helped them with gathering data about their residents through a comprehensive household census.