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Perception is reality: Clanmil’s stakeholder insights help inform future strategy

July 6, 2021

By cristina.mbunga@iffresearch.com

Peabody takes a fresh perspective on resident engagement

May 12, 2021

By Viki Taylor-Kidson

Diving deep: How resident insight informs strategies at LiveWest

May 11, 2021

By Viki Taylor-Kidson

Evaluation of RSH’s In-depth assessment process, Regulator of Social Housing

April 8, 2021

By Sara Fernie-Jones

Embedding and impact; two and a half years of customer success with Midland Heart

March 30, 2021

By Sara Fernie-Jones

Peabody increase their understanding of the lived experience of their residents

September 1, 2020

By Sara Fernie-Jones

Universal Credit customer journey mapping from Karbon Homes

March 14, 2020

By Sara Fernie-Jones

Revolutionising trust and transparency at Black Country Housing Group

November 20, 2019

By Sara Fernie-Jones

One Manchester conducts comprehensive customer census to improve and tailor their services

November 30, 0202

By Sara Fernie-Jones

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