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Improving educational outcomes for looked after children: Welsh Government publishes our findings

The Welsh Government has published our research findings exploring an integrated approach to improving educational outcomes for looked after children.

New commission by DWP to evaluate Kickstart Scheme

IFF Research and Professor Sue Maguire from the Institute for Policy Research have been commissioned to evaluate the Department for Work and Pensions’ (DWP) Kickstart Scheme.

Latest research report for the Scottish Government’s Fair Start Programme

We are delighted to announce publication of our research findings from the third wave of a longitudinal study for the Scottish Government, evaluating their Fair Start Scotland (FSS) programme.

Our inaugural Graduate Index report is published

The Graduate Index is a survey that measures graduates’ successes across seven social and personal measures.

Listening and learning from customer feedback – best practice roundtable summary

The Regulator of Social Housing has already expressed that customer satisfaction should not be a box ticking exercise. Part of the feedback cycle is demonstrating the actions and interventions you are taking.

HM Treasury (HMT) has published evaluation results from the PrizeSaver pilot scheme

Over 1 in 10 account holders listed PrizeSaver as their only savings account, suggesting the scheme encouraged some first-time savers, and over 4 in 10 said they were now saving more regularly since opening a PrizeSaver account.

What is two-way customer journey mapping?

This article will discuss what two-way customer journey mapping is, how it differs from traditional customer journeys, and how you can use this technique yourself.

The 5 benefits of customer journey mapping your complaints service

At first glance, mapping your customer’s complaints journey may not seem like a priority for social housing providers. It is an important part of the process to ensure that you are providing the best service possible to your customers.

Providing insight into claimants’ experiences of ESA and PIP

We are delighted that the Department for Work and Pensions has published our report into claimants’ experiences of completing the Employment Support Allowance (ESA) and Personal Independence Payment (PIP) questionnaires.

Innovation and knowledge development in occupational health

We are delighted that the Department for Work and Pensions and the Department of Health and Social Care have published our report on innovation and knowledge development among occupational health providers.

Flexible Operating Hours Evaluation results published

We worked in partnership with Frontier Economics to tackle this question and more, in the evaluation of the Flexible Operating Hours (FOH) pilots.

Finding the best way to communicate with your customers

Zoom calls whilst carrying out repairs, call centre staff working remotely, and closed neighbourhood offices… Continuing to provide efficient and professional customer communication has certainly had its stumbling blocks over the last 18 months.

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