Social housing is a sector with a strong social purpose; founded in the belief that everyone should have a safe, secure and affordable place to call home. Yet, the Grenfell tragedy and the ongoing housing crisis have both highlighted a need for a change in approach, to collaborate with residents more equally and to scale up at pace to meet the ever-growing need. All of which are supported by high quality and robust customer insight.
We help social housing providers measure performance, monitor satisfaction and better understand their customers’ experience. This crucial insight into the service you provide, and the lived experience of your residents, will help you optimise your customer experience, improve provision, build your reputation and trust.