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Looking beyond the requirements of the TSMs

The TSMs will come into effect in just under 2 months. Ahead of that, we reflect on how these measures should be seen as more than just a regulatory requirement. And rather an opportunity to make sure you’re doing what matters most to your customers.
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Community volunteering at IFF

At Christmas, instead of sending unnecessary gifts to our clients, we give on their behalf instead. This year, we chose to support Refettorio Felix.
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Evaluation of the The Primary Care Gambling Service published

The Primary Care Gambling Service (PCGS) is a primary care-based pilot service located in South East London for adults aged 18 or over experiencing harm from gambling. Findings from our evaluation of the PCGS service have been published.
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The impact of overdrafts on switching current accounts – report launch

Our research in partnership with CASS, operated by Pay.UK, found that millions of overdraft users are currently sticking with their current account providers, due to misconceptions around switching current account when using an overdraft.
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Key takeaways from the Tenant and Resident Engagement conference

Attending Inside Housing’s Tenant and Resident Engagement Conference last week was an opportunity to discuss the importance of putting tenants at the heart of social housing, and we heard our own advice echoed by many speakers.
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Improving educational outcomes for looked after children: Welsh Government publishes our findings

Our study aimed to assist the Welsh Government in shaping future policy for supporting looked after children in education, to improve educational outcomes.
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Key takeaways from the Tenant and Resident Engagement conference

Attending Inside Housing’s Tenant and Resident Engagement Conference last week was an opportunity to discuss the importance of putting tenants at the heart of social housing, and we heard our own advice echoed by many speakers.
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Exploring Women’s Lived Experience of Gambling and Gambling Harms

Women’s lived experiences of gambling and gambling harms remains an important and topical social issue, but existing literature on this has historically been more male dominant.
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Supporting continued growth

It’s been a big year for IFF. We’ve grown our research team by 15% in just six months, celebrated record turnover, been named 4th fastest growing independent agency by MRS and we’ve been shortlisted for Agency of the Year and Best Place to Work.
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The tenant satisfaction measures final requirements – our reflections

Following the publication of the revised tenant satisfaction measures (TSMs) by the Regulator of Social Housing, we know most housing providers will be busy trying to understand the changes and what they need to do next.
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Research Intern, Janay Hastings, gives the lowdown on life at IFF

It’s National Intern Week (26th-30th September) and what better way to learn about life as a Research Intern at IFF than getting the lowdown from a current intern. We sat down with Janay to see how things are going…
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The cost of living crisis – are you hitting the mark?

Seven years ago, I submitted a lengthy dissertation describing how the ongoing changes to housing policy have affected the ability for social housing providers to meet the needs of social housing tenants.
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