“Putting customers at the heart of the business” What does this mean for Financial Services organisations?

This is a phrase that is used across so many organisations these…
December 7, 2018/by Georgina Clarke

Seven aspects of engagement pilot (Qualitative Evaluation) – Findings from IFF and the University of Derby published by the Department for Education

The findings from IFF’s qualitative evaluation of the seven…
November 27, 2018/by Claire Johnson

Social inequality in a post-truth world: How evidence could have turned the referendum

Social inequality has been a part of life for as long as humans…
November 27, 2018/by Becky Cartmell

Creative Spark: IFF’s Elizabeth Shepherd contributes to Higher Education Enterprise event in Georgia

IFF’s Elizabeth Shepherd is providing a UK sector overview…
November 20, 2018/by IFF Research

A collaborative search for equality: IFF’s crucial Pregnancy and Maternity Discrimination findings shared at Brussels seminar

IFF’s Pregnancy and Maternity-Related Discrimination and Disadvantage…
November 8, 2018/by Katie Oldfield

Perceptions of the UK’s unique Higher Education offer – views from international students

A new report published today by IFF Research, conducted in partnership…
November 2, 2018/by Elizabeth Shepherd

Delivering effective tracking surveys in financial services

Is your tracker just a tick box exercise for the organisation…
October 26, 2018/by Georgina Clarke

Financial Services Forum Event: The future is bright for Challenger Banks

On October 17th IFF Research’s Associate Director, Chris O’Brien,…
October 23, 2018/by Chris O'Brien

Investigating alternative provision – Findings from high profile IFF study published by the Department for Education

We’re delighted that the findings from IFF’s large-scale,…
October 19, 2018/by Mark Winterbotham

IFF Seminar: Dividing Lines The Role Of Evidence In Reducing Social Inequality

We are very excited to announce that IFF's next event Dividing…
October 12, 2018/by IFF Research

Delivering agile insight: IFF’s approach to fast and flexible Financial Services research

Increasingly, our financial services clients stress the need…
September 18, 2018/by Chris O'Brien

IFF ‘Highly Commended’ at the MRS Operations Awards for Best Data Collection (Online)

What a fabulous, festive and fun-filled evening at the MRS Operations…
September 14, 2018/by IFF Research

IFF works with EAIE to launch comprehensive study on the state of internationalisation in Europe

Today marks the launch of the 2nd EAIE Barometer, the research…
September 11, 2018/by Andrew Skone-James

ESS 2017: The UK Employer Skills Survey has been published by the Department for Education

We’re delighted that the report for the flagship study, the…
August 16, 2018/by Mark Winterbotham

IFF nominated for two MRS Operations Awards for Data Collection (Online and Telephone)

We are very pleased to announce that IFF Research has been nominated…
August 3, 2018/by IFF Research

One company: IFF’s move to London Bridge represents more than just a change of scenery

We are now well and truly settled into our London Bridge office…
August 2, 2018/by IFF Research

IFF launches ‘Bright Ideas’ Financial Services insight portal

IFF’s Financial Services team have launched a new central insight…
July 27, 2018/by IFF Research

A global comparison of national student surveys: IFF at the Advance Higher Education Training and Learning Conference

IFF’s Elizabeth Shepherd assessed the impact of teaching at…
July 13, 2018/by Elizabeth Shepherd

An evening of truth and lies: ‘The Truth About Research – How to uncover what people really think?’ – IFF event summary

Trying to understand what people think and how they behave goes…
July 12, 2018/by Mark Tweddle

Can effective financial decisions be made without human interaction?

Last week’s Customer Experience Financial Services conference…
July 6, 2018/by Georgina Clarke

IFF’s experienced team experience the FS Customer Experience conference!

IFF’s Financial Service team arrived bright and early at this…
July 6, 2018/by IFF Research

IFF Seminar: The Truth About Research – How to uncover what people really think?

“The trouble with research is that people don’t think how…
June 1, 2018/by IFF Research

The Role of Robo-Advice in the Investment Market

Consumers are engaging with new digital banking providers for…
May 25, 2018/by Georgina Clarke

IFF Research is sharing research insights hot off the press at the Financial Services Customer Experience conference

Delivering a positive customer experience, across all areas of…
May 24, 2018/by Georgina Clarke
Monitoring, mystery shopping customers

Measuring the quality of a Higher Education experience: a complex product co-produced by the consumer

Higher education is a complex experience, offering an intensive,…
May 9, 2018/by Elizabeth Shepherd

50 years in the making: IFF’s journey from 1965 – 2018!

With just over a week until IFF’s office move we have been…
May 4, 2018/by IFF Research

IFF hire super 6 in a busy April!

IFF Research have appointed 3 new Research Managers, Daniel Salamons,…
April 30, 2018/by IFF Research

Moving on to bigger and brighter things! IFF will be moving premises in May 2018

We are very excited to announce that this May IFF is moving to…
April 25, 2018/by IFF Research

What is the best way to approach qualitative research? Is it time to get “Back to Basics”?

I’m not referring to early 1990’s Conservative policy or…
April 20, 2018/by Alistair Kuechel

Department for Education publish two user experience reports featuring research from IFF

The Department for Education has just published the findings…
April 4, 2018/by IFF Research

Digital consumers shine a light on future pension needs

Pensions are not considered at the vanguard of technological…
March 27, 2018/by Chris O'Brien

Feeling the love: Feedback from some of our not so secret admirers

We love our clients and we always appreciate their feedback but…
February 16, 2018/by IFF Research

Keeping it real: Key considerations for engaging, empowering and inspiring Generation Z

Last week IFF attended the MRS Kids and Youth research conference…
January 30, 2018/by Mark Lynch

IFF expands their Higher Education team with hire of new Director

IFF Research have recruited former British Council Director Elizabeth…
January 23, 2018/by IFF Research

What have smart speakers, Open Banking and a Paul Hollywood bread bin got in common?

We recently completed a short survey with our Fintech Beacon…
January 16, 2018/by Georgina Clarke

Video: Understanding ESS: A practical guide to using Employer Skills Survey data

The Employer Skills Survey is one of the largest B2B surveys…
January 10, 2018/by Andrew Skone-James

The changing shape of digital financial consumers

Until recently we would tend to associate users of digital banking…
January 8, 2018/by Georgina Clarke

Does relationship advice help new parents overcome a decline in relationship quality?

An evaluation of perinatal pilots for the delivery of relationship…
January 8, 2018/by Lorna Adams

Apprenticeships: Lessons from the 2017 Evaluation survey

There have been positive results from the latest Evaluation surveys…
December 19, 2017/by Andrew Skone-James

IFF Research launches its Fintech Beacon: How to really understand the new digital-only customer?

Unless you have been living under a rock recently, you’ll have…
December 7, 2017/by Chris O'Brien

The 2017 MRS Awards: A glitzy and glamorous evening but IFF come away empty handed

The Market Research Society pulled out all the stops for this…
December 5, 2017/by Mark Lynch

All we want for Xmas this year is an MRS Best Place to Work Award

Hollywood may have rolled out the red carpet back in September…
December 1, 2017/by Jan Shury

Research futures seminar summary: The future is closer than you think – what technology means for research

The third event in IFF’s seminar series, The Future is closer…
November 30, 2017/by Libby Eastwood

Millennials running UK businesses are better prepared for the future

Our recent Business Spotlight results show that millennials that…
November 28, 2017/by Georgina Clarke

Will Robots Take My Job? Future Skills and the 4th Industrial Revolution

Last month IFF was lucky enough to be invited to present our…
November 15, 2017/by Rowan Foster

Why aren’t consumers open to Open Banking?

The financial services industry sees open banking as an exciting…
November 14, 2017/by Georgina Clarke

IFF make two senior appointments to Learning and Skills team

IFF Research have added to the recruitment of Georgina Clarke…
October 19, 2017/by IFF Research

IFF Seminar: The Future is Closer Than You Think – What Technology Means for Research (23rd November 2017)

As we move deeper into the digital age we are presented with…
October 18, 2017/by IFF Research

How can you use insight from businesses to improve upcoming events and conferences?

The events industry faces a number of challenges. With the ongoing…
October 12, 2017/by Alice Large

State of the Nation 2017: Careers and Enterprise Provision in England’s Schools report published

A major new report has recently been published on the state of…
October 11, 2017/by Mark Winterbotham

Results from large-scale survey conducted by IFF, on behalf of CITB, have been released

We are pleased to announce that results from a high-profile,…
October 11, 2017/by Mark Winterbotham

High demand, not enough access: The road to growing the UK retail impact investment market

Recent research undertaken by IFF Research, on behalf of Big…
October 10, 2017/by Chris O'Brien

Former Ipsos Director, Georgina Clarke, joins IFF’s Financial Services team

IFF Research have recruited former Ipsos MORI Director Georgina…
October 9, 2017/by IFF Research

Conference review: IFF deliver two workshops at the AGCAS Annual Conference 2017

The AGCAS Annual Conference is a key date in the diary for HE…
September 21, 2017/by Andrew Skone-James

IFF sponsor Crystal Palace U14 Ladies Academy of Excellence 2017/18

We are proud to announce that IFF are the new training kit sponsor…
September 20, 2017/by Mark Lynch

What is an omnibus survey?

We all know that the findings from research allow us to make…
August 23, 2017/by Alice Large

Longitudinal DLHE survey published by HESA

We are delighted to see that HESA have published findings from…
August 14, 2017/by Jan Shury

‘Achievers and leavers: Barriers and opportunities for people entering construction’ Research from IFF used to inform CITB white paper

Results from two IFF studies for CITB have been used in their…
August 10, 2017/by Mark Winterbotham

The Oppies are back! Return of IFF sponsored MRS Operational Awards

IFF has been the principal sponsor of the MRS Operations awards…
August 2, 2017/by Mark Lynch

How can market research reduce commercial risk?

We have all faced difficult decisions in our professional lives.…
August 1, 2017/by Alice Large

Apprenticeship pay, minimum wage rates and why these matter

The government's introduction of the National Minimum Wage (NMW)…
July 19, 2017/by Mark Winterbotham

New report published: Understanding the experiences of over 50s following redundancy

An IFF report on the experiences of older workers (aged 50+)…
July 4, 2017/by Mark Tweddle

News: Apprenticeship numbers likely to fall

The results of work carried out by IFF Research with the Institute…
June 29, 2017/by Mark Winterbotham

A rich treasure trove of labour market and skills intelligence from over 18,000 employers…

Today sees the release of the UK Employer Perspectives Survey…
June 28, 2017/by Genna Kik

What are the benefits of a telephone survey over an online panel when conducting business market research?

Survey research
There is a growing culture of impatience in…
June 28, 2017/by Alice Large

A robust guiding principle in a turbulent time?

Post-election welfare policy: a robust guiding principle in a…
June 19, 2017/by Angus Tindle

Don’t fear the future, shape it – how the HE Sector responds to Brexit

With the General Election just days away, one of the inevitable…
June 6, 2017/by Rowan Foster

What are the key factors to consider when conducting B2B market research on a small budget?

B2B Market Research
Assessing the opinions of businesses can…
May 25, 2017/by Alice Large

Harnessing insights for the Financial Services industry

Research that combines flexibility, open-mindedness and rigour…
May 25, 2017/by Alistair Kuechel

Evidence Matters Event Summary: A Matter of Facts – The Art of Translating Evidence

IFF’s Evidence Matters seminar series made a bright and colourful…
May 19, 2017/by Rowan Foster

IFF Seminar: A Matter of Facts – The Art of Translating Evidence (11th May 2017)

Our relationship with facts is conflicted. On the one hand, we…
May 2, 2017/by Rowan Foster

A healthy future for healthcare research

IFF's innovative healthcare offering sees recognition and…
April 28, 2017/by Mark Lynch

IFF Report: Graduates’ career planning and its effect on their outcomes

We’re delighted that the much anticipated ‘Graduates’ career…
April 5, 2017/by Catherine Turner

Pointing to the fresh fruit: Assessing communications in Financial Services

“The problem is we try to unravel the Mighty Infinite using…
March 23, 2017/by Chris O'Brien

Navigating through the noise: 3 key considerations when conducting qualitative research in an online age

When did you last talk to someone who didn’t own a smartphone?…
March 15, 2017/by Libby Eastwood

4 Key Concerns about the Pension Dashboard 2017

IFF's Chris O'Brien discusses the 4 key concerns about the Pension…
March 15, 2017/by Chris O'Brien

Sharing learning about Apprenticeships across the UK

Policy makers have often looked to other countries for lessons.…
March 13, 2017/by Rowan Foster

Conference Review: Making Every Graduate Employable

“Making Every Graduate Employable” is surely an incontestable…
January 27, 2017/by Jan Shury

Education and Skills in 2017: Choices and Consequences

It’s been a turbulent 12 months in the Education and Skills…
January 26, 2017/by Mark Winterbotham

Retirement choices: No perfect answer

When conducting focus groups or interviews with consumers, retirement…
January 24, 2017/by Chris O'Brien

Evidence Matters: The role of evidence in uncertainty – Full write-up

In November, IFF hosted a seminar on ‘The Role of Evidence…
January 13, 2017/by Catherine O'Driscoll

Evidence Matters: IFF gathers industry experts to consider the opportunities presented by uncertainty

There is no doubt that 2016 will be remembered as a turbulent…
November 24, 2016/by Rowan Foster

Londoners’ over reliance on their homes in retirement

The first wave of IFF Research’s ‘Retirement Choices’ syndicated…
November 7, 2016/by Chris O'Brien

New report published: How will employers respond to the apprenticeship levy?

A report on how large employers are likely to respond to the…
October 25, 2016/by Mark Winterbotham

Getting into construction. IFF look to explore the experiences of individuals’ entering the construction sector

IFF Research are conducting critical research into skills gaps…
October 24, 2016/by IFF Research

IFF explore whether UK regulations present an obstacle to business success

A report exploring businesses’ views on regulation in the UK…
October 21, 2016/by IFF Research

Evidence Matters: IFF to host seminar assessing the role of evidence in times of uncertainty

We are living in a world of increasing uncertainty. Where the…
October 18, 2016/by Mark Lynch

The National Student Survey: A missed opportunity for many institutions

How can universities leverage the results of the NSS?


The…
September 30, 2016/by IFF Research

Reflecting on our values: Ensuring research makes a difference

Over the course of this blog series we have presented our organisational…
September 30, 2016/by Mark Lynch

Being Human First: Success through people and the role of the expert

Last month we kicked off a blog series that reflects on our company…
August 31, 2016/by Mark Lynch

Unique Insight into Welsh Businesses Published

Published today, the Employer Skills Survey gathered information…
August 23, 2016/by Rowan Foster

IFF shortlisted for two MRS Operations Awards

The Oppies are back and we are delighted to announce that we…
August 10, 2016/by Mark Lynch

Reflecting on our values: remaining impartial in the research industry

Articulating the “values” that an organisation or business…
July 29, 2016/by Mark Lynch

An introduction to the Teaching Excellence Framework

It seems like a whole new era has dawned since the publication…
July 29, 2016/by Catherine O'Driscoll

EHC Experience pilot survey results

The Department for Education (DfE) are undertaking a large scale…
July 13, 2016/by IFF Research

Predicting the Future in Uncertain Times

Thoughts on the IntoWork Conference, Learning & Work…
July 13, 2016/by Angus Tindle

The challenges of remaining impartial in the research industry

For many organisations developing a set of values can be a challenging…
June 30, 2016/by Mark Lynch

How will UK businesses react to Brexit?

So, it has happened. We are now in a post-Brexit society. In…
June 30, 2016/by Chris O'Brien

Brexit – What next for the UK?

The dust is still some way from settling after a dramatic night…
June 24, 2016/by Matt Barnes

Remain or Brexit? IFF Directors predict the outcome of the EU Referendum

On the eve of much anticipated EU referendum we have asked 6…
June 22, 2016/by Mark Lynch

To Remain or to Brexit: Business opinion on a knife-edge

The latest wave of IFF’s Business Omnibus has revealed…
June 8, 2016/by Matt Barnes

IFF Report: Review of Enterprise Finance Guarantee published

A review of the Enterprise Finance Guarantee (EFG), featuring…
June 2, 2016/by Angus Tindle

Careers Education and Advice Forum: The good the bad and the predictable

A very timely and quite interesting conference in late May on…
May 31, 2016/by Mark Winterbotham

Growth continues at IFF Research

IFF continues to strengthen across the spectrum through senior,…
May 27, 2016/by Mark Lynch

Effective usability testing and the future of UX

In an age of rapidly evolving technology and short attention…
May 20, 2016/by Alistair Kuechel

The benefit of leaving benefits–in-work conditionality for Universal Credit

"A lot of times people don’t know what they want until…
May 20, 2016/by Rowan Foster

SFA / BIS Apprenticeship dissemination event

IFF recently presented several research projects at the “Apprenticeship…
May 16, 2016/by Helen Wrathall

Success in numbers: 4 tips for creating an effective partnership

What do you do when your organisation doesn't have the resource…
May 11, 2016/by Mark Lynch

What’s my motivation? How policy change and a lack of good options is impacting retirement saving

Much of the discussion at the Westminster Business Forums ‘Savings…
May 6, 2016/by Chris O'Brien

The Lifetime ISA: A small step for savers or a giant leap for the pensions ISA?

The Governments latest budget has been the subject of much scrutiny…
March 23, 2016/by Chris O'Brien

A call for change: Pregnancy and maternity discrimination report published

The Equality and Human Rights Commission is calling for urgent…
March 22, 2016/by Mark Winterbotham

Business opinion increasingly divided over EU future

The latest wave of IFF’s Business Omnibus has revealed increasingly…
March 18, 2016/by Matt Barnes

Striving for excellence: An innovative approach to employer research

The 2015 study was the third survey in the series. While continuity…
March 11, 2016/by Jessica Huntley Hewitt

The challenges of running the largest B2B survey in the world

Three fieldwork contractors; 21 weeks; 91,000 interviews.


The…
March 4, 2016/by Jessica Huntley Hewitt

Filling in the gaps: What can we still learn about the skills market from employers?

We think the Employer Skills Survey (ESS) gives as reliable and…
March 3, 2016/by Mark Winterbotham

Two million UK workers are doing jobs below their potential

This was the fact that stood out for me from the 2015 Employer…
March 1, 2016/by Rowan Foster

The largest B2B survey in the world?

Welcome to the first in our series of blogs about the Employer…
February 19, 2016/by David Vivian

Apprenticeships, levies…and the Apprenticeship Levy

In a previous blog we asked what levers government have at their…
February 16, 2016/by Mark Winterbotham

Bridging the gap between mental and physical healthcare

Government invests almost a billion pounds in funding aimed…
February 10, 2016/by Nicky Esterman

ESS15: The launch of the Employers Skills Survey

“A world class landmark survey…high class intelligence”…
February 2, 2016/by David Vivian

How can insurers convince businesses to offer Private Medical Insurance as a benefit?

IFF’s exclusive research sheds light on the opportunities…
January 20, 2016/by Chris O'Brien

Sweating the small stuff: How small changes can make a difference for research respondents

A few little changes - a welcoming email invite, a smiling…
January 15, 2016/by Gill Stewart

IFF Research Report: Post-16 institutions omnibus

IFF recently completed work as part of a research report published…
January 14, 2016/by Mark Winterbotham

Professional service providers need to think small

Research reveals opportunities for professional service providers…
January 6, 2016/by Matt Barnes

IFF wins MRS Healthcare Research Award with innovative dementia pilot scheme

IFF Research has won the MRS ‘Healthcare Research Award 2015’…
December 11, 2015/by Mark Lynch

The dangers of caution in retirement planning

A ubiquitous finding for anyone conducting research on UK pensions…
December 10, 2015/by Chris O'Brien

Marketing trends for 2016 and beyond!

Key findings from this year’s Festival of Marketing


It…
November 25, 2015/by Mark Lynch

ISBE Conference Review: Excellence in international business leadership

The 38th annual Institute for Small Business and Entrepreneurship…
November 19, 2015/by Ben Davies

IFF Business Omnibus: UK Businesses still not sold on Corbyn

Jeremy Corbyn’s emergence as Labour leader has been the…
November 16, 2015/by Matt Barnes

How are pension reforms changing the retirement journey?

Pension reforms mean new opportunities for those in Financial…
November 10, 2015/by Chris O'Brien

IFF Report: Fairness, dignity and respect in SME workplaces

The Equality and Human Rights Commission have published an…
October 29, 2015/by Katie Oldfield

A healthy future for healthcare research

Last week, IFF's Health and Wellbeing team were nominated for…
October 16, 2015/by Mark Lynch

How banks can help Britain’s small businesses?

First, how about some good news? The latest results of the IFF…
October 13, 2015/by Chris O'Brien

IFF Report: Enterprise pilots in prisons: evaluation

The Enterprise Pilots in Prisons were a cross-Departmental…
October 5, 2015/by Ben Davies

IFF nominated for x2 Market Research Society Awards 2015

IFF Research have been nominated for the Research-live Best…
October 2, 2015/by Mark Lynch

Support, don’t sell: Banks must add value if they wish to rebuild trust

Positive steps are being taken but do banks have their customers…
September 30, 2015/by Chris O'Brien

All to play for as businesses split over EU debate

The latest wave of IFF’s Business Omnibus has revealed…
September 28, 2015/by Jane Thompson

IFF Report: Views and behaviours in relation to the Annual Tax on Enveloped Dwellings

Another one of IFF’s high profile studies for HMRC has…
September 23, 2015/by Alistair Kuechel

MRS Operations Awards 2015

September 18, 2015/by Mark Lynch

IFF Report: Victim and Witness Satisfaction Survey

This survey was commissioned by the Crown Prosecution Service…
September 15, 2015/by Jane Thompson

The NHS in 2015: Thoughts from the Health and Care Innovation Expo

There were mixed feelings at this year’s Health and Care Expo,…
September 11, 2015/by Matt Barnes
BIS Apprenticeship Pay Survey Case study

SMEs, Exports and The Bribery Act

Small and medium sized enterprises (SMEs) play a vital role…
September 9, 2015/by Rob Warren

IFF Report: European Social Fund Cohort Study (2012–2014)

IFF's European Social Fund Cohort Study (2012-2014) carried…
September 4, 2015/by Mark Winterbotham

Tube Strikes: Public perception and the future of trade unions

Are the negative attitudes to strikes fuelled by resentment…
August 26, 2015/by Mark Lynch

Apprenticeships: Researching the employer perspective

How can the number of employers taking on apprentices be…
August 12, 2015/by Mark Winterbotham

Finalists announced for IFF sponsored Oppies!

The finalists for the MRS Operations Awards, recognising training,…
August 7, 2015/by Mark Lynch

IFF in the News: IFF celebrates 50 years in the research industry with host of new starts

Our recent recruitment drive has seen us take on employees across…
August 5, 2015/by Mark Lynch

Improving Financial Literacy

Can people be prevented from sleep-walking through important…
August 5, 2015/by Angus Tindle

How does the July Budget affect the research industry?

There have been plenty of talking points around this year’s…
July 30, 2015/by Mark Lynch

IFF Report: Pregnancy & Maternity Related Discrimination & Disadvantage

An IFF report published today investigates the prevalence…
July 24, 2015/by Mark Lynch

IFF Conference Review: Researching the coalition years

Thoughts from this year’s SRA conference (7/07/15)


The…
July 23, 2015/by Matt Barnes

IFF Report: Gender Pay Data

An IFF report has just been published for the Government Equalities…
July 15, 2015/by Mark Winterbotham

IFF Conference Review: Innovation and insurance

The UK Financial Services Experience Awards


Wednesday…
July 14, 2015/by Alistair Kuechel

Challenging Stereotypes: The role of research in revealing welfare’s shades of grey

There is much speculation recently about how the Government will…
July 14, 2015/by Angus Tindle

IFF Celebrates 50th Birthday

July 9, 2015/by Mark Lynch

The competitive spirit

Competition law and anti-competitive behaviour


Healthy…
July 9, 2015/by Rob Warren

Improving care for dementia sufferers

IFF and Loughborough University evaluate dementia pilot…
July 9, 2015/by Mark Lynch
Satisfaction NHS Direct users

Illuminating the needs of employers

Can more be done to engage employers in back to work…
July 9, 2015/by Angus Tindle

GMC Perceptions Survey

The General Medical Council has just published IFF’s…
June 17, 2015/by Mark Lynch
Regulation, SMEs

A necessary burden

“If you have ten thousand regulations you destroy all…
June 17, 2015/by Rob Warren
Monitoring, mystery shopping customers

Out of the Shadows…

Perceptions of any public-facing organisation are hugely influenced…
June 17, 2015/by Mark Lynch
construction, women

Women in construction

It's always satisfying when important findings from an IFF survey…
June 17, 2015/by Mark Lynch