Every energy supplier is installing smart meters for their customers. If anything comes up as part of the booking or pre-installation process that makes you change your mind about getting a smart meter at this point in time then you are not obliged to go through with the installation. Please contact IFF Research if you have any concerns.
You should book your smart meter installation at a time/date that suits you. Your energy supplier will offer you a 4-hour slot for your installation. The installation itself will take around 2 hours and you will need to be at home for the installation to take place. For more information on smart meters and what the smart meter installation involves, visit Smart Energy GB’s website, and see Ofgem’s Guaranteed Standards of Performance for more information on the guaranteed standards of service levels that must be met by your energy supplier.
Getting a smart meter installed will result in accurate, rather than estimated bills. As your bills will have been estimated before getting the smart meter installed, your estimated bills may have been higher or lower than your actual usage. If this is the case, you may be issued a refund or a catch-up bill from your energy supplier.
If you rent your property, it is your choice to get a smart meter installed if you are the bill payer. We recommend you tell your landlord before you get one. You can find out more information about renting and getting a smart meter on Smart Energy GB’s website.
Smart meters are available for both credit and prepayment customers. If you’re a prepayment customer, with a smart meter you will have more options available for how to top up your meter. With a smart meter, you can top up your meter online through an app, or you can still top up in a shop using your key or card if you prefer.