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Communications Lead

Job Details

Full time


London / Hybrid / Remote

About you

We’re looking for an experienced communications professional to help us grow our brand, drive sales and support talent acquisition and people retention.

You will have excellent writing, editing, and proofreading skills, with a sharp attention to detail to ensure all communication materials are engaging, audience-specific and error-free.

You should have experience with various forms of comms, including website, email, social media and press / PR – ideally, across both internal and external comms. We’re looking for someone who is able to create content in different formats – including writing copy, basic design and simple video. That said, few of us excel at everything, so most important is an appetite to learn and fill in any skills gaps you might have.

You’ll be working as part of the marketing team, supporting team members across the business. So, we’re looking for someone who’s great with people, has excellent communication skills and is able to build relationships and work collaboratively with other departments.

Supporting many teams across the business, you should have excellent organisational skills, with the ability to juggle competing tasks.

We’re open to applications from people looking for full or part time work.

Our values are key to how we work, we’re looking for somebody that truly aligns with those values and understands the importance of being human first.

About the role

As the Communications Lead, you’d be leading on internal and external comms to help us grow our brand, drive sales and support talent acquisition and people retention. This will include creating content for a variety of mediums, including press releases, social media, websites, and newsletters, and ensuring that all messaging is consistent and aligns with the company’s brand and values. You’ll work closely with a wide range of people, including the wider Marketing team (Marketing Director and Marketing Executive), People team and Research team.



  • Lead on marketing activity across our website, social media and email channels, ensuring content is accurate and engaging
  • Drive engagement and grow our audience across social media
  • Lead on press and PR to raise our profile and maintain a strong reputation. This will include writing and circulating press releases, growing our press database, and forging relationships with key press contacts to increase our coverage
  • With the support of other team members, lead on the creation of compelling award entries, including supporting evidence
  • Lead on content creation (video, photos, written materials) for both our brand and employer brand, working with external suppliers, where required
  • Support the Marketing Director on delivery of sector-specific marketing campaigns, including virtual and in-person events

Employer brand

  • Lead on the production and content creation of the monthly team newsletter and other company updates, supported by the Marketing Executive
  • Lead the management of review platforms (Glassdoor, Indeed etc)
  • Support the People team with recruitment content


  • Liaise with the Research team on client project support, such as comms planning and content creation (outsourcing support activities where required)

Employee benefits

Competitive remuneration

  • Competitive salary
  • Pension – we’ll match contributions you make up to 5% of your basic salary
  • Holiday – 28 days per year, in addition to bank holidays, with an additional day at 3 years and then 5 years service

Health & wellbeing

  • Paycare healthcare and employee assistance scheme
  • Flexible working policy, with part-time and remote options available. As well as the ability to work around our core hours (11-3), allowing you start earlier or finish later so it works for you
  • Enhanced family leave policies – maternity and paternity

A sociable & supportive culture

  • Quarterly team days and lunches
  • Dedicated social and wellbeing committees who organise events throughout the year
  • Multiple sports and interest groups to join
  • 2 paid volunteering days

About IFF

IFF is an award-winning social and market research agency, which sits at the summit of UK public policy and social research, conducting many of the largest and highest profile studies in the sector.

As a full-service agency, we offer a full suite of research and evaluation services, including data collection, data analysis and reporting, covering quantitative and qualitative methodologies. We have a range of expertise across our key sectors which are: Business & Enterprise; Education, Energy & Environment; Financial Services; Higher Education; Housing; Learning & Skills; Regulation; and Work, Welfare & Wellbeing

We currently employ a team of 140+ employees, working from our London office or remotely, as well as a growing number of flexible remote workers in our interviewing services team.

We’re looking to recruit a Communications Lead to join our marketing team, working either full or part time on a permanent contract.