About IFF

IFF is an award-winning social and market research agency, which sits at the summit of UK public policy and social research, conducting many of the largest and highest profile studies in the sector. Because no two projects are the same, our experienced team provide tailor-made research solutions, adapting our approach to issues and audiences. Meaning the research we deliver is tailored to each client’s specific needs.

As a full-service agency, we offer a full suite of research and evaluation services, including data collection, data analysis and reporting, covering quantitative and qualitative methodologies. We have a range of expertise across our key sectors which are: Business & Enterprise; Education, Energy & Environment; Financial Services; Higher Education; Housing; Learning & Skills; Regulation; and Work, Welfare & Wellbeing

We currently employ a team of 135 employees, working from our London office or remotely, as well as a growing number of remote workers in our interviewing services team.

We’re looking to recruit an experienced Research Manager to join our growing research team.

About the Role

Our work addresses complex social change, shapes policy and creates impact for our clients. As a Research Manager (RM) you’ll work across 2-3 of our key sectors and take the lead role on a number of high-profile studies as well as working and learning from our SRMs or ADs on other complex projects. You’ll manage a team of Research Executives and Senior Research Executives and oversee timescales and budgets, as well as leading on research outputs and client liaison, offering valuable advice to clients at various stages of the project.

Working alongside our Directors you’ll attend new business pitches and work with the senior team to develop and build on success within your sectors.

A key part of this role is to develop the skills of your project teams through mentoring and training as well as to collaborate with our L&D Director and others to help design and deliver training to the wider research team.

Responsibilities

Research

  • Design high quality questionnaires and guides.
  • Conduct qualitative interviews, actively listening and probing appropriately.
  • Conduct focus groups and workshops confidently and intelligently.
  • Have overall responsibility for signing off specifications and data outputs
  • Draw out key findings and make clear and insightful recommendations based on data collected.
  • Produce insightful, in-depth and publishable reports.
  • Produce thoughtful, creative and impactful presentations and deliver these to clients.

Project Management

  • Lead the efficient running of multiple projects through effective planning and prioritisation.
  • Supervise and delegate to project teams confidently, clearly and effectively.
  • Review SRE and RE outputs to ensure accuracy and to feedback improvements.
  • Manage project finances effectively
  • Keep project Directors updated with project progress, and any problems arising.
  • Lead project meetings.

Client/Business Development

  • Be the first point of contact for the client, proactively ensuring that clients are kept up to date.
  • Develop and maintain a professional relationship with clients, anticipating their needs and concerns.
  • Attend pitches and make thoughtful contributions.

People

  • Work positively and flexibly within project teams, to get the best out of all and foster / promote a healthy team spirit.
  • Proactively provide support for other members of your team.
  • Work effectively, and in partnership, with other departments and suppliers.
  • Identify skill gaps and coordinate required training for team members, liaising with L&D director to identify training needs and delivery solutions

About you

We’re looking for someone who is already working at this level and is looking to make further impact with your expertise. Policy knowledge and experience of one or more of our sectors would be highly desirable. Experience and proficiency in mixed methods research would be ideal although skills in either quant or qual methodologies is also fine.

Our people have great communication skills, both written and verbal, and you’ll be a strong leader with an approachable and collaborative style. You should have experience of managing others and be able to manage several projects concurrently, work under pressure and react positively as requirements change.

We want our teams to bring new ideas on how to continue delivering to the highest quality. This is an opportunity to join a business that values input from all its staff and as a RM you’ll be expected to apply your skills and build on the success of IFF. As we say in one of our core values, we want you to “Make a difference”.

We’re a person-centered business and offer 28 days holiday plus bank holidays, private healthcare options, flexible working, wellbeing support and social events among other benefits.

Training and Development

At IFF we believe in developing our people and offer a range of learning & development options. Our dedicated Learning & Development Manager helps to facilitate a timetable of opportunities throughout the year ensuring there are a wide variety of courses for all.

There is a real focus here on development and you’ll be encouraged to build on your career through training opportunities as well as developing others by active participation in training sessions, trainee recruitment and delivering training.

You’ll be expected to keep abreast of new policy developments and trends within our sectors and the research industry more widely.

In 2020 our training was accredited by the Market Research Society (MRS), and we are proud to be delivering industry accredited learning to our team.

If you’re interested in applying to this role, please send your CV to jo.webb@iffresearch.com