Archive for category: Blog

Read the IFF Research blog pages for extraordinary insight, driven by data and backed by decades of research experience.

The importance of sharing positive customer feedback with staff

13th September 2021/in Blog, Housing /by Linda Spindley

Why it’s important to understand and communicate your survey results

13th September 2021/in Blog, Housing /by Linda Spindley

HM Treasury (HMT) has published evaluation results from the PrizeSaver pilot scheme

20th August 2021/in Blog, Financial Services /by Linda Spindley

The 5 benefits of customer journey mapping your complaints service

17th August 2021/in Blog, Housing /by Linda Spindley

What is two-way customer journey mapping?

17th August 2021/in Blog, Housing /by Linda Spindley

Innovation and knowledge development in occupational health

16th August 2021/in Blog, Work, Welfare & Wellbeing /by Linda Spindley

Providing insight into claimants’ experiences of ESA and PIP

16th August 2021/in Blog, Employment & Benefits /by Linda Spindley

Flexible Operating Hours Evaluation results published

2nd August 2021/in Blog, Work, Welfare & Wellbeing /by Linda Spindley

Finding the best way to communicate with your customers

26th July 2021/in Blog, Housing /by Linda Spindley

When life presents unexpected choices

23rd July 2021/in Blog, Higher Education /by Linda Spindley