IFF’s expert financial services team understand your market so can design the most effective research solutions, generate actionable findings and deliver credible recommendations which engage the most senior stakeholders. Our grasp of the regulatory and commercial requirements facing your businesses brings real value and our focus is always on optimising the business benefits from your research. We have worked with a range of financial services clients, conducting projects with both consumer and business audiences.
We bring particular expertise in researching hard to reach audiences (e.g. financial advisers, wealth managers, C-Suites) and a proven track record in:
- Customer journey, customer experience and customer satisfaction research
- New product development
- Testing communications, including campaigns and financial product literature
- User testing of online services and apps
- Behavioural insight studies
Large agency resources – small agency response
We take a client focused, hands-on approach with each project always being assigned both a lead and supporting Director to ensure upmost quality is delivered. With 40+ research staff and an in-house data collection team, we are flexible enough to meet your timings and evolving needs. We offer a range of qualitative and quantitative solutions, from traditional methods to more innovative approaches, and will always recommend the most appropriate methodology to meet you your requirements.
Contact Alistair in our Financial Services team for details of our service.
T: 020 7250 3035