Delivering a positive customer experience, across all areas of financial services, is more important than ever. Customers now have more ways to engage, more brands to consider and more innovative products to research, in order to find the best solutions to meet their varied financial needs.
Here at IFF we have been conducting a great deal of research – through our own Fintech Beacon community and other projects – to understand what is motivating different financial audiences (including consumers, SMEs and financial advisers) and discover what they are looking for from providers. Our research demonstrates that customer expectations are high and, in order for trust to develop and be maintained, new services must be innovative, flexible and consistent.
We are very excited to have an exhibition stand at the Financial Services Customer Experience conference on 27th June 2018 at One America Square, London. Here we will be sharing some of our research papers on a range of hot topics, including the role of robo-advice, social saving and investing, digital banking and innovation in pensions. Our expert Financial Services team will be available to discuss any research questions or challenges you may have.
We are also offering our guests £150 off the ticket price – simply quote ‘IFF Research’ under ‘ID Code’ when booking online at https://www.financialservicesconference.com
If you can’t make the conference and would like to discuss any of these research topics, we’d love to hear from you:
Tel: 020 7250 3035